FAQ

Tote Handles

The St. Barths Medium & Large handles fit over the shoulder. They are intentionally designed slightly shorter and will gently stretch to the perfect length with wear.

Crossbody Straps

Removable, adjustable crossbody straps are a key feature of St. Barths Petit & Small Totes, Tangier Small Tote, and Tulum Petit & Small Totes. We do not sell straps separately, and do not recommend adding them to any style other than the above, as the strap will damage the weave of the bags.

Pouches

All NAGHEDI bags except Jetsetter, Kyoto & Havana Travel Tote include matching zippered pouches. Pouches included with St. Barths Petit Tote and Laguna are non-woven neoprene in acoordinating color.

Materials

NAGHEDI bags are woven by hand out of strips of neoprene. Crossbody straps and the handles of certain styles are made of nylon webbing. See below for care instructions.

Due to their handcrafted nature, each NAGHEDI bag is unique and can include slight variations in color and shape.

Color transfer may occur from darker fabrics. 

Care Instructions

We suggest spot cleaning with mild, color safe soap or gentle detergent diluted in water. A magic eraser works great on tougher stains. Machine washing is not recommended. After spot cleaning, lay flat to dry; never machine dry.

Do not hang to store. Store flat in dust bags when possible. 

Returns & Exchanges

We accept returns/exchanges up to 30 days after order is placed. Please allow 5-7 business days for all returns/exchanges to be processed after they are delivered to our warehouse. There is a $10 deduction for return shipping and original shipping costs are non-refundable. For more information, or to initiate a return or exchange, please visit returns.naghedinyc.com.

Gift Wrapping

We do not offer gift wrapping at this time, but all orders ship beautifully packaged in our signature cotton dust bags and tissue paper. Gift messaging is possible. Please include your gift message in the notes section at checkout.

Damages & Repairs

We created these bags to last and we stand by our product. If a bag is defective, please contact us within 30 days. All other damages will be reviewed on a case-by-case basis. Please email us at info@naghedinyc.com.

International Shipping

We currently ship within the US and Canada. For Canadian orders, duties and taxes will be calculated at checkout. We are working to expand shipping to additional countries. Contact us at info@naghedinyc.com for a list of international retailers in your country or that may ship to you.

Sales & Promotions

We do not have sales of our collections. NAGHEDI challenges the wastefulness of fast fashion by embracing a slower, more intentional approach to design and production by creating timeless pieces. We produce thoughtfully and in small batches to avoid excess inventory. Each bag is woven entirely by hand by skilled weavers who craft just one to two pieces a day.

Stockists

Please contact us at info@naghedinyc.com for a list of retailers in your location.