SHOES
What if my size is sold out?
Sign up for back-in-stock notifications. Please keep in mind that shoes are produced in limited quantities.
Will my shoes stretch?
Your NAGHEDI shoes are constructed with premium materials, including handwoven neoprene and natural tanned leather. Due to the handcrafted nature of the neoprene components, very slight variations in weave, fringe, and other decorative details are to be expected.
Where can I find size and fit information?
Refer to each shoe’s product page for fit details and size guide. For further assistance, write to us at support@naghedinyc.com.
How do I know which size to order?
Fit details and a size guide are available on each product page.
Do you offer wide or narrow sizes?
We currently offer full and half sizes from EU 35 - 41, with the exception of 35.5 and 40.5. We do not offer special widths at this time.
Can I return my shoes if they have been worn?
Only unworn shoes in their original packaging can be returned. Please see our Returns page for more details.
Are shoes eligible for Waste Not?
Only NAGHEDI bags are eligible for the Waste Not program.
Care Instructions
Our handwoven neoprene uppers are backed with supple leather; both materials have some natural stretch, and will gradually mold to your foot over time. To retain shape, stuff with paper or hang on shoe trees for storage.
Avoid consistent exposure to water, prolonged exposure to direct sunlight, and abrasive materials.
We recommend having your shoes cared for as necessary by a shoe repair professional. Our natural tanned leather soles may show normal wear over time. Rubber protective soles can be applied by a professional when needed.
Neoprene components should be spot cleaned with a gentle, color safe detergent.
For optimal care, store your NAGHEDI shoes in their included dust bag. Ensure shoes are stored out of direct sunlight and are well ventilated before storage.
Satin products should avoid contact with liquids and abrasive surfaces. Store in dust bag when possible.
Suede products should avoid prolonged exposure to light, heat, humidity, water, oils, and abrasive surfaces. While our suede is treated for color fastness, slight color transfer may occur, particularly in humid conditions. Avoid contact with light-colored clothing and surfaces. Store your bag or shoes in the dust bag when not in use.
BAGS
Tote Handles
The St. Barths Medium & Large handles fit over the shoulder. They are intentionally designed slightly shorter and will gently stretch to the perfect length with wear.
Crossbody Straps
Removable, adjustable crossbody straps are a key feature of St. Barths Petit & Small Totes. We do not sell straps separately, and do not recommend adding them to any style other than the above, as the strap will damage the weave of the bags.
Materials
NAGHEDI bags are woven by hand out of strips of neoprene, satin, denim, and/or suede. See below for care instructions.
Due to their handcrafted nature, each NAGHEDI bag is unique and can include slight variations in color and shape.
Color transfer may occur from darker fabrics.
NAGHEDI Bag Charms
Attach your charm to your NAGHEDI bag by slipping the pin between strands of neoprene. Do not pin the charm directly through the fabric, which may result in damage to the neoprene.
Care Instructions
We suggest spot cleaning neoprene with mild, color safe soap or gentle detergent diluted in water. A magic eraser works great on tougher stains. Machine washing is not recommended. After spot cleaning, lay flat to dry; never machine dry or dry clean.
Do not hang to store. Store flat in dust bags when possible.
Satin products should avoid contact with liquids and abrasive surfaces. Store in dust bag when possible.
Suede products should avoid prolonged exposure to light, heat, humidity, water, oils, and abrasive surfaces. While our suede is treated for color fastness, slight color transfer may occur, particularly in humid conditions. Avoid contact with light-colored clothing and surfaces. Store your bag or shoes in the dust bag when not in use.
Returns & Exchanges
We accept returns/exchanges up to 30 days after order is placed. Please allow 5-7 business days for all returns/exchanges to be processed after they are delivered to our warehouse. There is a $10 deduction for return shipping and original shipping costs are non-refundable. For more information, or to initiate a return or exchange, please visit returns.naghedinyc.com.
Gift Wrapping
We do not offer gift wrapping at this time, but all orders ship beautifully packaged in our signature cotton dust bags and tissue paper. Gift messaging is possible. Please include your gift message in the notes section at checkout.
Damages & Repairs
We created these bags to last and we stand by our product. If a bag is defective, please contact us within 30 days. All other damages will be reviewed on a case-by-case basis. Please email us at support@naghedinyc.com.
International Shipping
We are expanding our shipping locations. For a full list of countries, please click here. Duties and taxes will be calculated at checkout.
Pricing
As of October 8, 2025, our prices increased due to rising tariffs and global costs. Like many small businesses, we explored options—but after a decade of building trusted relationships with our weavers and partners, moving production wasn’t an option. Every NAGHEDI piece is designed to the highest standards and meticulously crafted in small batches by our skilled weavers and partners.
Stockists
Please contact us at support@naghedinyc.com for a list of retailers in your location.
