To initiate a return or exchange, please visit returns.naghedinyc.com . Returns and exchanges must be made within 25 days of delivery. Once our warehouse receives your return, it may take up to 7 business days to process a refund. $10 will be deducted from your refund for the return shipping fee. If you wish to exchange your item, there is no additional shipping fee. Refunds are available for purchases made online at naghedinyc.com only. Items must be returned in original packaging and unused condition. We cannot accept returns for damages caused by a customer's use. For all items purchased anywhere other than our website, please contact the retailer directly. For any issues, please email firstname.lastname@example.org for further assistance.