Returns & Exchanges
To initiate a return or exchange, please visit returns.naghedinyc.com to receive a pre-paid return label and instructions.
Returns and exchanges are only permitted within 30 days following the delivery date. We will not be able to process any returns that are sent back to us without first creating a return in our system.
A $10 restocking fee will be assessed on all returns. The restocking fee is waived for exchanges and store credits. A $1 temporary hold will be placed on your card for exchanges. If the original item is not shipped within 14, the full price of the exchange item will be charged.
Exchange items are subject to the current availability of the requested item at the time of shipping. Your exchange may be cancelled for a full refund if the item is no longer in stock. Orders originating on Meta can be returned for a refund or store credit only.
Shipping fees and duties are non-refundable and will not be included in the refunded amount.
After your return is received by our warehouse, please allow up to 5 business days for the processing of your refund or exchange. Once your return is processed, you will receive an email confirmation. Upon return being processed, your refund can take between 2-7 business days to reflect on your statement, depending on your banking partner.
Items must be returned, unused, with original tags attached and include the dust bag and all accessories. For any items returned without the dust bag and/or accessories, a deduction fee may be assessed, up to the full retail value of each missing component. The fees will be deducted from your refund. This ensures that all items are returned complete and in their original state.
We are unable to accept returns for items damaged due to customer misuse, or typical wear and tear. If an item is returned in non-compliance with our return policy upon inspection, the item will not be returned to the customer, and we will be unable to issue a full or partial refund.
We are happy to process returns and exchanges for items purchased directly from naghedinyc.com. Unfortunately, we are unable to assist with damages, returns, or exchanges of NAGHEDI products purchased from any of our third-party retailers due to separate systems. For assistance with third-party returns, please contact the retailer directly.
Gifts are eligible for return only if they were originally purchased directly from naghedinyc.com.
We are only able to offer pre-paid labels for domestic returns in the contiguous US at this time. Orders from Puerto Rico, Hawaii, Alaska, or from outside the contiguous United States can be returned, at the shipper's expense, for a refund or store credit of the purchase price. Duties and taxes are non-refundable upon return for international orders. We are unable to offer direct exchanges on international orders at this time; only store credit or refunds.
We are unable to process any returns without a return merchandise authorization. One will be emailed to you upon completing the return request form at returns.naghedinyc.com. Please keep a record of your order number until after your return or exchange has been processed.
If you purchased sipping protection through Route, you should have received a separate email with instructions on how to report a missing parcel. Refund requests for missing shipments that are not reported to us in a timely manner may be rejected.
Our return policy is subject to change without notice.
For any additional questions, do not hesitate to reach out to us via our contact page or email us directly at support@naghedinyc.com.
EU Right of Withdrawal
If you are located in the European Union or EFTA markets (Norway, Iceland, or Liechtenstein), you have the right to withdraw from your purchase within 14 calendar days of delivery, without providing a reason.
To exercise this right, please complete our EU Withdrawal Form or contact us at support@naghedinyc.com. Upon receipt of your withdrawal request, we will refund your order, including the original shipping cost, within 14 days using your original payment method. Customers are responsible for return postage.
For questions, contact us at support@naghedinyc.com.
